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Hospitality Manager- Wilmington, NC

We seek a formally trained hospitality professional to lead housekeeping and hospitality efforts for a large, private Estate near Wilmington, NC.  This role will be responsible for all aspects of the operational running of two large homes (10,000+ sq ft each) and various other guest houses, support buildings, and structures on property.  This position will be responsible for all aspects of managing family and guest visits inclusive of management and logistics of hospitality, chef services, housekeeping, event planning for large and small gatherings - ensuring a comfortable and positive experience for family and their guests.  

 

Operations

  • Must be a proven leader with enthusiastic approach to managing a staff to accomplish results. 
  • Oversee operational activities for main household and other structures on the estate and ensure timely and expert completion of duties.
  • Supervise and follow up on the work of contractors, service people, designers, household and hospitality employees in accordance with company policies and standards.
  • Oversee inventories of all household items, furnishings, artwork, food, liquor, appliances.
  • Liaison between designers, corporate office staff and other parties regarding issues that must be resolved from start to completion. 

 

 Hospitality, Event Management and Guest Services

  • Create household manuals, standards and protocols for all areas of hospitality.
  • Ensure that all guests to the property have an outstanding experience and that all needs/preferences are met and noted for future use.
  • Coordinate staff training for household staff on service and hospitality standards.
  • Orchestrate all aspects of fine dining experiences both large and small.
  • Working with Property Manager and HR, arrange for additional staff for events as needed. 
  • Develop budgets and shopping lists for household.
  • Manage housekeeping, hospitality staff.
  • Maintain regular and deep cleaning schedules.
  • Create checklists to ensure households are always in ready condition for guests at a moment’s notice.
  • Oversee culinary needs, chef staffing, menus, grocery lists and shopping for meals and events.
  • Must have formal training in table setting, food service, wine and beverage pairing, purchase, storage. 
  • Pack and unpack traveler’s luggage as required.
  • Oversee standards for laundry and wardrobe management as required.
  • Handle any storage requirements.

 

Requirements:

  • Minimum three years with one family and verifiable references in similar position.
  • Formal hospitality and service training strongly preferred. 
  • Must agree to relocate within commuting distance of the property.
  • Must adhere to Confidentiality Agreement and authorize a full background and reference check.
  • Must possess a valid and clean driver’s license.
  • Must be highly organized and have an excellent eye for detail. 
  • Must be well versed and comfortable working with smart home technology and various home systems and electronics.
  • Must have strong technology skills including email, various devices, Word, Excel, PowerPoint. 
  • Uniformed position (will provide khakis and polo).

 

 

Schedule

  • Five day work schedule; hours to be determined
  • Two consecutive days off most weeks but must be flexible when guests are in residence.
  • Must be willing to work holidays when required.
  • Flexibility is essential and appreciated. 
  • Flexible to travel to other locations as required.

 

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